Legal
Refund Policy
This policy explains refund criteria and processing standards for Digilife services. Our goal is to ensure fair handling, transparent verification, and clear communication for every request.
Effective date: 29 June 2026
1. Eligible Cases
- Duplicate payment for the same subscription period.
- Service cannot be activated due to internal operational failure from Digilife side.
- Confirmed billing mismatch that cannot be resolved through service correction.
2. Non-Refundable Cases
- Subscription period has started and service access is already delivered as agreed.
- Customer changes preference after activation (including change of mind).
- Disruption caused by third-party provider policy, personal device issues, or account misuse outside Digilife control.
3. Refund Request Window
- Refund request should be submitted as soon as possible after transaction issue is identified.
- Requests that are too far beyond transaction date may require additional review and evidence.
4. Verification Process
- Customer must provide payment proof, transaction reference, and registered WhatsApp number.
- Digilife will verify payment logs, subscription status, and service delivery records before final decision.
- If eligible, refund amount and method will be informed through official support channel.
5. Processing Time
- Refund processing time depends on case complexity and destination bank/payment channel.
- Status updates are provided through WhatsApp support during business operations.
6. Contact for Refund
- All refund requests must be submitted through official Digilife support contact.
- Please avoid sharing sensitive data in public channels.